Whilst Nomadic Thoughts has contacted all clients directly effected by the failure of Monarch Airlines, offering an immediate solution to any/all flight cancellations (with no financial loss to any clients) – the following information clarifies who is affected, and how best to seek further advice.
The Civil Aviation Authority (CAA) has clarified that as at 04:00 today (2nd October 2017), the following companies have ceased trading: Monarch Airlines Ltd, Monarch Holidays Ltd, First Aviation Ltd, Avro Ltd, MH Aviation Transport Ltd, Avro Aviation Ltd and somewhere2stay Ltd. All holidays and flights provided by these companies are cancelled and will no longer be operating.
CAA website with information is: monarch.caa.co.uk – the Government has also set up a special number for Monarch customers -0300 303 2800 if calling from the UK or +44 1753 330 330 if calling from outside the UK.
CUSTOMERS ABROAD
ATOL holders selling air-inclusive packages and Flight-Plus are responsible for the provision of alternative transportation back to the UK for their customers abroad. However, given the scale of the failure, the UK Government has requested that the CAA arranges replacement flights for all Monarch Airlines customers due to return to the UK on flights departing overseas airports on or before 15 October 2017.
Holidays will not be cut short and customers will not need to return home early. Further information and details of replacement flights will be published on the dedicated website monarch.caa.co.uk. This is a major operation with 110,000 customers abroad and there may therefore be some delays while we make the necessary arrangements.
ATOL holders, must retain responsibility for customers’ welfare prior to their return to the UK. This may include the provision of food, drink and accommodation.
Repatriation flights from 16 October
If travellers are due to return to the UK on flights departing overseas airports on 16 October 2017 or later, then the tour operator (ATOL holder) must find a replacement flight for them.
CUSTOMERS YET TO TRAVEL
All future flights and holidays with the Monarch group are cancelled. Customers are advised not to go to the airport as they will not be able to travel. Where a passenger has been sold an ATOL protected trip – with included Monarch Airlines flights as part of a package or Flight-Plus – they will be provided with suitable replacements or, if this is not possible, they will be offered a full refund for the entire booking.
Speak to a Nomadic Thoughts travel expert, call us on +44 (0)20 7604 4408